What is Tech Care?
Tech Care is our managed IT service designed for nonprofits. It starts with an assessment of your technology, continues with remediation and planning, and provides ongoing support and security. Tech Care covers day-to-day helpdesk requests, staff onboarding and offboarding, policies and procedures, and proactive monitoring to keep your organization secure and stable.
Tech Care is delivered through four core service pillars providing nonprofits with a complete, structured approach to managing your technology.
1. Security & Protection
Threat Detection & Response
Managed endpoint security (PC & Mac), 24/7/365 monitoring, web/content filtering, and a dedicated response team.
Security Awareness Training
Ongoing staff training with simulated phishing and detailed reporting.
Identity & Information Protection
Drive encryption, MFA management, remote device wipe, password management, and single sign-on.
2. Optimization & Reliability
Patch Management
Timely deployment of critical and security patches for OS and third-party applications.
Performance
Preventative maintenance, performance monitoring, and network/PC fine-tuning.
Backup
Backup system design, deployment, monitoring, and testing.
3. Systems & Support
Collaboration Platform Support
Adaptive support for security, messaging, and the latest platform features of MS 365 and Google.
IT Support
Unlimited toll-free helpdesk, project management, vendor coordination, business app support, and operating system expertise.
User Management
Add/remove user accounts, email setup, employee onboarding, permissions management, and account audit.
4. Infrastructure & Strategy
Domain & DNS
DNS record management, domain renewals, and migration support.
Connectivity Support
Troubleshooting and support for internet connectivity and VPNs (home, office, field).
Strategic Planning
IT roadmap development, budgeting, and ongoing strategic advice.
Our Tools
MNA Tech leverages powerful tools like NinjaOne RMM for proactive monitoring and Judy Security for comprehensive protection, giving nonprofits reliable IT management and advanced cybersecurity in one service. Backed by our expertise, we keep systems running smoothly while helping organizations stay secure and focused on their mission.
Our Process
Our process is designed to make technology work seamlessly for nonprofits from day one. We begin with a technical assessment to understand your systems, gather details about your operations, and identify risks. From there, we provide practical recommendations that align with your goals and budget. Once solutions are in place, we deliver ongoing support to keep everything running smoothly and securely. We also streamline everyday processes—like deploying new computers, onboarding staff, and managing technology—so your team can stay focused on serving your mission while we handle the IT.
Cost
Our Tech Care service operates on a flat monthly rate designed to cover the full scope of an organization’s technology needs, including support, security, and systems management. While certain service costs — such as licensing for RMM agents and endpoint protection — are based on device count, our analysis shows that the number of supported PCs remains stable over time across client organizations.
For a quote, contact us today!
Strategic IT Assessment
Helping Nonprofits Understand, Improve, and Secure Their Technology
Every nonprofit’s technology environment is unique: how your staff connect, how your data is protected, and how effectively you’re using your tools to advance your mission. MNA Tech’s Technology Assessments are designed to help you see the full picture, identify risks and opportunities, and plan your next steps with confidence.
Our team works exclusively with Michigan nonprofits, bringing decades of experience in the sector. We understand the unique challenges nonprofits face — limited budgets, aging equipment, and staff wearing multiple hats. Our assessments are built to be practical, affordable, and actionable, giving you a clear roadmap to make technology simple, secure, and effective.
What’s Included
An MNA Tech Assessment provides a complete look at your organization’s technology, including:
- Infrastructure Review – network, internet connectivity, and device condition
- Cybersecurity Posture – password practices, multi-factor authentication, and endpoint protection
- Cloud & Collaboration – use of Microsoft 365 or Google Workspace for secure document sharing and communication
- Data Backup & Recovery – how critical information is backed up and restored
- Policies & Procedures – onboarding, offboarding, and data management practices
- Strategic Recommendations – immediate fixes and long-term planning guidance
We typically deliver our findings in a clear, easy-to-read report that outlines what’s working well, where risks exist, and how to prioritize improvements.
For a quote, contact us today!
Project Management
Guiding Nonprofits Through Technology Change with Confidence
Technology projects often add extra pressure to already busy nonprofit teams. MNA Tech provides Project Management to help organizations plan and complete these projects in a structured, efficient way. We focus on clear communication, careful coordination, and minimizing disruption to staff.
Our team understands the realities of nonprofit operations — competing priorities, limited budgets, and the importance of keeping mission work moving while technology changes are underway. Whether it’s setting up new computers, migrating data to Microsoft 365, or improving cybersecurity, we provide the organization and oversight needed to ensure things are done right.
What’s Included:
- Planning and Scope Development – We help define project goals, deliverables, and realistic timelines.
- Vendor Coordination – We communicate directly with technology vendors to align schedules, quotes, and responsibilities.
- Budget and Resource Management – We help your team stay within budget and make informed decisions about spending.
- Progress Tracking – We provide regular updates and documentation so staff and leadership know what to expect next.
- Implementation Oversight – We make sure the work is completed as planned and that transitions go smoothly for end users.
MNA Tech’s project management often supports initiatives such as:
- Migrating email, files, and collaboration tools to Microsoft 365 or Google Workspace
- Replacing aging computers and setting up standardized devices for staff
- Deploying new firewalls, network equipment, or wireless access points
- Implementing data backup and recovery systems
- Rolling out cybersecurity improvements, such as multi-factor authentication or conditional access policies
- Coordinating server decommissioning or transitions to cloud-based solutions