ABOUT INFORUM
Founded in 1962, Inforum is a leadership organization that advances career success, leadership development, and inclusive workplace cultures. Through strategic connections, leadership programs, thought leadership, research, and community engagement, Inforum works to expand leadership opportunity and influence for women while engaging all leaders in creating positive change within companies and communities.
Inforum serves leaders across industries, sectors, and career stages, from emerging professionals and entrepreneurs to senior executives and board leaders. Our work brings together people, ideas, and organizations committed to strengthening leadership pipelines, fostering meaningful connection, and creating workplaces where talent can thrive.
As Inforum continues to evolve and strengthen its role as an impact-driven institution, we are deepening our role as an essential leadership resource for the communities and companies we serve.
Community Engagement Success Manager
Location: Southfield, MI (Hybrid)
Position Type: Full-Time
Reports To: Lead, Member Experience and Engagement
Department: Membership & Community Engagement
Community Engagement Success Manager Position Overview:
A vital, high-impact operational and relationship-building role responsible for strengthening Inforum’s footprint, member engagement, and overall sense of belonging. Moving away from reactive event logistics, this position functions as a proactive network optimizer who collaborates directly with councils, affinity groups, and corporate members to maximize retention, spark authentic professional connections, and ensure members experience clear, continuous, intrinsic value throughout their lifetime relationship with the organization.
Community Engagement Success Manager Responsibilities:
- Council & Volunteer Operations: Serve as the primary internal liaison for councils and affinity groups, orchestrating regular touchpoints and aligning grassroots initiatives with broader organizational growth strategies.
- Member Onboarding & Nurturing: Oversee the end-to-end member onboarding lifecycle, ensuring clear pathways for emerging professionals, executives, and corporate designees to consume programming early.
- Cross-Functional Engagement Marketing: Collaborate with internal program teams to craft targeted engagement communications, newsletters, and social campaigns that keep the community active.
- Event Delivery Support: Partner with local champions to execute community-based networking, events, and specialty council forums, ensuring high-quality participant experiences and smooth operational handoffs.
Community Engagement Success Manager Key Accomplishments:
- (Data Mobilization & Continuous Improvement): Implement an active evaluation framework to monitor membership health, council vitality, and affinity group participation metrics, leveraging immediate baseline data to drive iterative enhancements and programmatic improvements.
- (Launch & Standardize): Formulate and pilot a structured engagement playbook for council volunteers and affinity group leaders to standardize communication cadences and reporting frameworks.
- (Scale & Systematize): Implement a scalable data-driven impact tracking process within the CRM to monitor individual corporate designee utilization and proactively curb churning accounts before renewal periods.
Community Engagement Success Manager Key Measurables:
- Primary Commercial Metric: Net improvement in member retention and annual renewal rates across assigned footprints.
- Velocity / Volume Metric: Frequency, volume, and processing speed of entering council rosters, event attendance datasets, and distinct community touchpoints into the CRM database to ensure 100% real-time accuracy of engagement analytics. (Database Integrity & Engagement Entry is a critical aspect of this role).
- Quality / Efficiency Metric: Post-event member satisfaction and overall conversion velocity of corporate designees activating their individual profiles.
Community Engagement Success Manager Qualifications & Requirements:
- Experience: 5+ years of progressive, demonstrated success in membership engagement, customer success, account management, community relations, or consultative marketing.
- Technical & Core Tool Competencies: Intermediate to advanced proficiency utilizing CRM or membership database management platforms, digital communication suites, and basic graphic/social production tools.
- Soft Skills & Professional Presence: Superior interpersonal skills with a proven track record of engaging professionals across diverse industries, hierarchy ranks, and volunteer networks without direct authoritative control.
- Education/Background: Bachelor's degree or equivalent boots-on-the-ground professional experience working within structured association frameworks, chambers of commerce, or relationship liaison ecosystems.
Perks and Benefits Associated with this Role:
- Health, Dental, and Prescription coverage
- Annual vision exam
- Short-Term and Long-Term Disability coverage; Life and AD&D insurance
- Simple IRA Retirement Plan with matching contributions
- Hybrid office and remote environment
- Generous Combined Time Off policy
- Paid Holidays
- Extended Holiday Season time off
How to Apply
Our Talent Acquisition Partner, Mina Stallworth, is leading the charge on this search and will serve as the main point of contact. If you or someone in your network is a purpose-driven builder ready to scale an established, forward-thinking organization, please connect with Mina Stallworth directly with a cover letter and resume: mstallworth@myinforum.org.