Essential Functions
- Assess clients' needs through intake interviews and evaluating needs assessments
- Work with the program director to strategically identify appropriate agency partners based on identified goals
- Maintain up to date information on community resources and programs available to assist THAW clients
- Build solid relationships with partner agencies and other community agencies to effectively coordinate services for clients
- Assist with development and maintenance of referral database
- Make necessary referrals based on client need, program criteria and available resources
- Schedule appointments; coordinate services; and research resources
- Advocate for needed services; identify additional resources; and provide appropriate crisis intervention, if needed
- Document and review case notes in client database; log events and progress
- Conduct/monitor client case management success through monthly audits
- Disseminate client results and obstacles to executive team and key stakeholders
- Liaison between THAW, partner agencies, utility partners and other community referral sources (this is not an additional job responsibility, just want to point out this is inclusive to onsite visits and not limited to relationship building through emails and phone calls)
- Improve staff competence by providing community resources; identifying trends within client base and service community; and make recommendations on changes in program focus for better results
- Collect, analyze, and summarize data results and trends; provide reports
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Provide face-to-face case management services to THAW’s walk-in customers
- Participate in outreach events to provide information and energy education to potential customers and community members
- Identify outreach events to expand THAW’s reach in the community
- Work cross functionally with internal departments and programs to provide a comprehensive approach that considers all aspects of the customer’s energy crisis i.e. facilitating financial well-being classes
- Attend mandatory all staff meetings which is a required component that leverages employee trainings and engagement
- Perform other duties as assigned
Knowledge, Skills and Abilities
- Excellent oral and written communication skills
- Excellent organizational and time management skills
- Ability to work independently
- Client documentation Skills
- Strong problem-solving skills
- Research skills
- Conflict resolution skills
- Strong knowledge of community organizations and ability to develop partnerships
- A proven ability to think strategically, analyze critically, and translate ideas and insights into action through coherent and viable programs and plans
Experience
Basic computer knowledge (Word and Excel, PowerPoint, Outlook) required. Some knowledge of case management information systems is desirable
Minimum of two years’ experience working in social work/human services required.
At least one year of recent case management experience is a plus.
Education
Bachelor's degree required, BSW preferred.
Additional certifications appropriate to the position and human service setting a plus
Physical Requirements*
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel objects, reach with hands and arms, and to stand, walk, bend or lift up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. *THAW will make reasonable accommodations necessary to comply with the ADA regulations.
Travel Requirements
Some local travel required. The employee must have the use of reliable transportation with applicable auto insurance along with a driver’s license if driving on company business.
Work Environment
This position operates in professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
How to Apply
Send resumes to - hr@thawfund.org