Office and Support Services Assistant

About the Cutaneous Lymphoma Foundation  

Since 1998, the Cutaneous Lymphoma Foundation has supported people around the world who are living with cutaneous lymphoma, a group of rare cancers. Our small, dedicated team provides educational and support programs, develops resources for the community, supports researchers and research initiatives, and advocates on behalf of the cutaneous lymphoma community. 

About the Position     

Are you organized, caring, and looking for work that matters?

The Office and Support Services Assistant is often the first voice people hear when they contact the Foundation. This person responds to calls and inquiries, fills literature requests, processes donations, manages incoming and outgoing mail, maintains accurate records, and provides general office and program support. 

In this role, you will help people living with cutaneous lymphoma and their families find the information and support they need while making sure each call, request, and donation reaches the right person on our team.

Organization: Cutaneous Lymphoma Foundation 

Reports To: Holly Priebe, Co-CEO 

Status: Full-time, salaried 

Salary: $38,000–$45,000, depending on experience 

Location: Hybrid, working from the Foundation’s Warren, Michigan office and a home office, with some scheduling flexibility

What You’ll Do  

Calls and Inquiries  

• Answer incoming calls and emails from people living with cutaneous lymphoma, caregivers, physicians, donors, and other members of the community. 
• Provide general information and resources or connect the person with the appropriate team member. 
• Respond to callers with patience, compassion, and care, including those who may be experiencing a difficult or emotional situation. 

Mail and Literature Requests 

• Assemble, mail, and track literature requests and program materials. 
• Pick up mail from the Foundation’s PO Box and office on a regular schedule. 
• Take outgoing mail and packages to the post office or other shipping locations as needed. 

Data Entry, Donations, and Surveys  

• Enter and update contacts, accounts, event registrations, and other records in the Foundation’s database. 
• Process donations and prepare acknowledgment letters. 
• Add personal touches when appropriate, such as handwritten notes and thank-you cards, to help members of our community feel valued and cared for. 
• Create and distribute surveys, enter responses, and prepare reports summarizing the results. 

Filing and Office Support  

• Maintain organized paper files and electronic files on shared drives. 
• Help keep office and supply areas organized and let the team know when supplies are running low. 
• Provide administrative support for Foundation programs and other team needs. 

Who We’re Looking For 

You may be a good fit for this position if you are: 

• Warm, calm, and professional when communicating by phone. 
• A clear and professional written communicator. 
• Accurate, detail-oriented, and comfortable with regular typing and data entry. 
• Organized and able to prioritize several tasks. 
• Reliable, self-directed, and comfortable working independently in a hybrid environment. 
• Thoughtful and discreet when handling confidential information about the people we serve and our donors. 
• Comfortable using Microsoft Word, Excel, and Outlook and learning new systems; experience with Salesforce or a similar database is a plus. 
• Motivated by the Foundation’s mission and interested in contributing to a small, supportive team. 

Education and Experience  

• Previous experience in administrative support, customer service, data entry, office operations, or a related setting is preferred.  
• Experience in a nonprofit, healthcare, or community-service environment is helpful but not required. 
• We will consider equivalent combinations of education, training, volunteer experience, and paid work experience. 

This role may be a great fit for someone seeking steady, meaningful work with a supportive team, whether you are starting your career, returning to work, or looking for a rewarding next chapter. 

Additional Requirements 

This position requires: 

• A valid driver’s license and reliable vehicle for local errands, including mail and package pickup and delivery. 
• The ability to lift and carry packages weighing up to 20 pounds. 
• Availability to occasionally work evenings or weekends in support of Foundation programs and events. 

What We Offer 

• Annual salary of $38,000–$45,000, depending on experience 
• Health insurance 
• 401(k) 
• Paid time off and paid holidays 
• Hybrid work with some scheduling flexibility 

Growth Opportunity 

This position can grow with the Foundation. As you become familiar with our programs and systems, you may take on larger projects in areas such as database management, program support, and communications. 

How to Apply

Apply through the Foundation’s online application portal. Please submit: 

• Your resume. 

• A short cover letter explaining why you would be a good fit for this position.