The SOURCE is a non-profit organization headquartered in West Michigan which works with employees of member companies to connect and maximize community resources. We focus on reducing barriers to employment and promoting economic security and career progression. The Source is expanding its services to Southeast Michigan and is looking for a resource navigator to support employees.
*This role is currently remote, based in Southeast Michigan, primarily serving Oakland County, with the goal of establishing a physical office in Southeast Michigan within a year. This is subject to change based on future needs.
Job Responsibilities:
● Confidential and timely client intake to ensure a positive client experience.
● Identify and communicate opportunities to improve the navigation processes to ensure efficiency and continuous improvement.
● Listen to and problem solve barriers for clients by identifying available benefits, programs and resources to ensure economic security.
● Work with employers onsite to encourage and promote the use of navigation services.
● Present on the benefits of The SOURCE to groups of stakeholders through company meetings, new hire orientations and other opportunities in the community.
● Act as employer lead, focusing on maintaining a strong business relationship with assigned member companies.
● Utilize client database to track case quality and utilization of services to ensure a return on investment for companies.
● Research and stay up to date on the available community resources to meet client needs.
● Communicate the benefits of the SOURCE to both employers, employees and community stakeholders to promote the growth of the organization.
● Engage other internal resource navigators to promote teamwork and collaboration.
● Work with other resource navigators to identify customized solutions for clients.
● Any other duties as described by the supervisor.
Minimum Education/Experience and Competency Requirement:
● Four year college degree or equivalent experience (including degrees in but not limited to communications, sociology, psychology, non-profit/public administration)
● Proficiency in MS Office applications, particularly Word, Excel, PowerPoint, as well as Google sites and Internet.
● Strong empathy skills, experience problem solving complex issues, ability to communicate across many stakeholder groups.
● Excellent ability to work on multiple cases at a time, prioritize, organize and work with a degree of ambiguity.
● Weekly short-distance travel via personal vehicle (mileage reimbursed) to member companies and/or community engagement. Insurable driving record required.
● Bi-lingual, English and Spanish is preferred
● Ability to perform role with or without a reasonable accommodation.
Please send resume and cover letter to: hiring@grsource.org, please put “resource navigator resume” in the subject line. Resume and cover letter accepted until position is filled.