Job Title: Disaster Case Manager (DCM)
Reports to: Supervisor – Disaster Case Management Department:
Classification: Hourly/Non-Exempt/Full-time/12 Months Supervises: N/A
Job Summary:
The Disaster Case Manager serves as a primary point of contact, assisting the Client in coordinating necessary services and resources to address the client’s complex disaster recovery needs in order to re-establish normalcy. The Disaster Case Manager relies on the Client to play an active or lead role in their own recovery.
Disaster Case Management is a time-limited process by which a skilled helper (Disaster Case Manager) partners with a disaster affected individual or family (Client) in order to plan for and achieve realistic goals for recovery following a disaster. This comprehensive and holistic Disaster Case Management approach to recovery extends beyond providing relief, providing a service, or meeting urgent needs.
Essential Job Functions:
- Perform outreach to identify vulnerable persons in need of services and referrals.
- Screen applicants according to Agency guidelines to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral.
- Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
- Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s disaster recovery needs and available resources.
- Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
- Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
- Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
- assist in the restoration of pre-disaster social service benefits for qualified individuals
- verify unmet needs by obtaining records and/or contacting vendors
- network with other organizations to guide client through sequence of delivery without duplication of benefits or services
- advocate with and for clients by activities including but not limited to:
- prepare for and make case presentations on behalf of client
- actively participate in long term recovery groups where such groups exists
- provide support and advocacy with governmental and non-governmental agencies and organizations when necessary
- Monitor client progress toward recovery goals.
- Document using standardized forms and enter relevant information into the client registry ( DART) in a timely manner.
- Provide continuity of client services through case transfer or case closure.
- Maintain ethical conduct in accordance with organizational policy.
- Conduct business in a manner consistent with the mission, values, and policies of the Agency.
- Responsible for learning and utilizing technology made available by the Agency to increase efficiency, communication, and performance of duties.
- Hold all client information in strictest confidence and discloses information and data only to authorized persons.
- Perform other duties and responsibilities as determined appropriate by supervisory staff and/or management.
- Demonstrates willingness and flexibility to work different and/or extended shifts when needed.
- Presents appropriate professional appearance in accordance with Agency policy.
- Attends staff meetings and completes all mandatory training.
- Complies with attendance policy and is physically at assigned location to fulfill job responsibilities and functions.
Qualifications (Knowledge/Skills/Abilities):
- Ability to work without close supervision on assigned duties and will to seek and accept supervision as needed.
- Completion of a disaster recovery case management specific curriculum and ability to carry out case management duties.
- Ability to maintain high standards for protecting client information, sharing confidential information only as agreed upon by the client and as evidenced by a signed release form.
- Ability to work calmly and effectively to resolve conflicts in sensitive situations.
- Demonstrates ability to work collaboratively with colleagues, clients, volunteers, partner agencies, vendors, and others to promote teamwork and inclusion.
- Demonstrates cultural competence relative to the population served.
- Current working knowledge of local building codes and ordinances.
- Demonstrates awareness of the impact of the disaster on the community, the family, and the individual.
- Demonstrates and maintains appropriate service boundaries.
- Demonstrates proficiency in computer use, technology, and software applications.
- Demonstrates excellent customer service, both internally and externally.
- Possesses strong communication skills and the ability to interact positively and professionally with volunteers, clients, and other team members.
- Demonstrates interest, compassion, empathy and is sensitive to the needs and concerns of individuals and families in crisis.
- Is self-aware and asks for help when the need arises.
- Demonstrates ability to read, write, and follow direction and instruction.
- Has the physical ability necessary for extensive standing, heavy lifting, pulling and pushing, climbing to or reaching heights, within safety guidelines.
- Demonstrates ability to prioritize and manage time effectively.
Education/Experience/Credentials:
- Must be able to pass background check
- Must be able to pass drug screening
- High School Diploma or equivalent, required.
- Valid driver license and vehicle with current insurance, required.
Physical Demands and Work Environment:
- Spends over 50% of time sitting; remainder of time includes walking, standing.
- Must be able to lift up to 40 lbs. and climb stairs.
- Must be able to work outside in a variety of weather conditions including extreme temperatures and humidity.
EEO Statement
After the Storm provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
This job description does not list all of the duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
How to Apply
Please send cover letter and resume to nmoney@afterthestormmi.org