Client Care Associate

Client Care Associate (CCA)/Delivery Driver

For over 50 years Ypsilanti Meals on Wheels (YMOW) has been providing nutritious meals, social contact, aging in place supports and other services to the homebound, ill and disabled senior neighbors in eastern Washtenaw County to enable them to enjoy healthier, safer, and more independent lives.

The Client Care Associate (CCA) makes this mission happen by delivering meals, conducting visual wellness checks and providing social interaction with YMOW clients.

This role has numerous responsibilities related to daily operations, including: driving, meal delivery, working with volunteers and client interactions to ensure that YMOW clients are able to age in place with dignity.

A Client Care Associate is responsible for the following functions:

Meal delivery/driving

• Collaborate with the Operations Director, Home Delivered Meals Coordinator, Sr. Client Care Associate and other staff to ensure efficient and accurate meal orders, service changes, and route changes to ensure effective coordination of activities.
• Ensure that clients receive all meal items scheduled for daily delivery.
• Follow proper food handling procedures to ensure food is delivered at acceptable temperatures and is sealed.
• Complete daily cleaning of delivery equipment and vehicles.
• Complete daily vehicle maintenance check (tire pressure, fluids, gas level and that the vehicle is clean for delivery of food items).
• Drive in a safe and courteous manner, adhering to all state roadway rules and regulations.
• Provide excellent customer service, which includes being cordial and attentive to the clients’ needs.

Ideal Candidate is required to have:

• Valid Drivers’ license and a clean driving record with no points on the license
• Good communication skills, both oral and written
• General skill in math and critical thinking
• Ability to lift 20-40 pound objects and move them short distances
• Ability to work outdoors during periods of inclement weather
• Caring and compassionate individual with a desire to help seniors and their families meet their social and health needs
• Comfortable communicating and visiting with elderly clients in their home.
• Ability to use your personal cell phone to locate addresses and contact clients

Work hours: Monday - Friday 10:00am–2:30pm or 9:00am-2:30pm Work hours vary depending on size of route.  (approximately 15-20 hours/week).

Compensation rate: $20.82 per hour

Classification: Part-time hourly position

Supervision: Reports to the Operations Director

Benefits include: YMOW subsidized dental and vision coverage.  YMOW paid short term disability coverage. 401k with up to 3% matching, stipend for cell phone and paid holidays.

To apply: Please send a cover letter and resume via email to info@ymow.org. Include in the subject line: “YMOW CCA Position.”

Accepting resumes: until filled

To learn more about our agency, visit our website at: ymow.org

Additional information

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not construed as an exhaustive list of duties performed by the individuals, nor is it intended to limit or modify in any way the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The requirements listed in the job description are guidelines, not hard and fast rules. A background and sex offender registry check are required. Offenses will be considered on a case by case basis.

Ypsilanti Meals on Wheels is an equal opportunity employer, and complies with all applicable federal and state laws regarding nondiscrimination. Ypsilanti Meals on Wheels is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status in employment or program delivery.

How to Apply

To apply: Please send a cover letter and resume via email to info@ymow.org. Include in the subject line: “YMOW CCA Position.”